|
We guarantee to
our web servers will be up and running at least 99.5% of the time, or
you get service uptime credit applied to your next month's bill!
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If a
server is down: |
You get
this much credit: |
|
5
consecutive hours |
5%
of your regular fees in month |
|
10
consecutive hours |
10%
of your regular fees in month |
|
15
consecutive hours or more |
15%
of your regular fees in month |
|
24
non-consecutive hours in any single month |
25% of your
regular fees in month |
|
48
hours (consecutive or otherwise) in any single month |
Full month
free! |
Limitations: we
guarantee uptime only for our servers. For uptime credit on an outage
for an individual web site, where the server itself was functioning
normally, downtime is accrued from the time that you notify us of the
outage using our Service Call system. Because it is impossible for us
to monitor each separate web site residing on our servers, no credit
can be issued if you fail to notify us that your web site is
unreachable. If your web site cannot be reached due to other problems,
such as router failure or failure of equipment not under the control
of Stephost Network Solutions, those types of problems do not fall
under this guarantee.
Consecutive-hour
downtime credit will be applied automatically, as we are easily able
to track this downtime. However, to claim non-consecutive downtime
credit for the month, you must contact us, in writing, documenting the
specific dates/times of downtime. We will need to confirm the
information you provide in our server logs before a credit can be
issued.
Stephost Network
Solutions is responsible only for account hosting fees. We cannot be
held responsible for any losses to your business caused by any
downtime.
For the purpose of
this agreement, downtime is defined as any period when the server is
not serving web sites or e-mail for 15 minutes or longer, and where
the downtime was not scheduled in advance for systems maintenance
performed during our maintenance window of 12 a.m. to 5 a.m. Pacific
Time daily.
30-Day Money Back Guarantee
If you're not
completely satisfied with your experiences here at Stephost Network
Solutions, just notify us that you've found another web host within 30
days of your account signup and we'll refund your regular monthly
hosting fees from your first month! No questions asked!
Refunds must be
requested via e-mail within the 30-day evaluation period, and all
e-mail messages must be followed up by a written request within 10
days. We require the e-mail notice to confirm that your request was
made within the 30-day evaluation period, but we cannot refund any
money without notification via regular postal mail or facsimile
transmission to the address or fax number on our contact page |
